Shipping policy

Free UK delivery on every order

Every order going to a UK address ships free and fully tracked. There is no minimum spend and no charge added at checkout. The price you see on the product page is the price you pay.

All UK prices include VAT.

Dispatch and tracking

You get an order confirmation by email straight away. When the parcel is handed to the courier you get a second email with a tracking number that works from that moment on.

If the tracking email has not arrived and you think it should have, email us. It is usually a typo in the address or an email that landed in spam, and both are quick to fix.

How long delivery takes

We would rather be honest than impressive here, so we do not quote a delivery date we cannot stand behind. The estimate that matters is the courier's own, and it is in your tracking email.

What we will commit to: your order will be with you within 30 days of purchase at the very outside, as UK consumer law requires. If anything is going to take longer than that, we will email you before it happens and you can cancel for a full refund.

Where we ship

The United Kingdom, free of charge.

We also ship to Australia, Austria, Belgium, Brazil, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United States. Delivery costs for those destinations are calculated at checkout before you pay.

For orders outside the UK, any import duty, customs charge or local sales tax is set by the destination country and is the responsibility of the person receiving the parcel. We have no way of predicting or paying these on your behalf.

If the address was wrong

Email us the moment you notice. If the parcel has not been handed to the courier we can correct it. If it has already gone, we will help you redirect it with the courier where that is possible, and if it comes back to us we will resend it at no cost to you.

If a parcel is late or goes missing

Email support@sundaycookware.com with your order number. We chase the courier ourselves rather than asking you to do it. If the parcel is genuinely lost, you get a replacement or a full refund, your choice, and we absorb the loss.

If it arrives damaged

Send us a photo and your order number. We replace it or refund you in full, and we cover the cost of getting the damaged one back. Keep the packaging until we have finished, as the courier occasionally asks to see it.