Refund policy

The 100-Day Home Trial

Cook on it. Properly. Fry, sear, roast, burn the odd pancake. If the Sunday Pan is not the best pan in your kitchen, send it back within 100 days of delivery and we refund you in full.

Used is fine. Scratched is fine. You do not owe us an explanation and there is no form to fill in.

Return postage is on us. The refund is the full amount you paid, including any delivery charge you were charged at checkout.

How to start a return

  1. Email support@sundaycookware.com with your order number and the word "return". One line is enough.
  2. We reply with a prepaid return label and the return address. You do not pay for postage.
  3. Pack the pan up. The original box is ideal, but any sturdy box will do. Attach the label and drop it off.
  4. We refund to your original payment method within 5 working days of the return reaching us, and in every case within 14 days of it arriving. Your bank usually shows the money 3 to 5 working days after that.

What can be returned

  • The Sunday Pan and The Chef's Pair: any time within 100 days of delivery, used or unused.
  • Titanium Scrubber Set: within 100 days if the pack is unopened. Opened scrubbers cannot be taken back for hygiene reasons unless they are faulty.
  • Digital extras (the quick-start card and the PFAS-Free Kitchen Guide) are yours to keep either way. They are never deducted from a refund.

If something arrives faulty or damaged

Email us with your order number and a photo. We will send a replacement or refund you in full, whichever you prefer, and we cover every cost involved. Do not throw the packaging away until we have sorted it, as the courier sometimes asks to see it.

Cancelling before your order ships

Email us and if the parcel has not yet been handed to the courier we will cancel it and refund you in full, same day where we can.

Your legal rights sit on top of all this

The 100-Day Home Trial is something we offer voluntarily because we would rather you decide slowly. It does not replace or reduce the rights UK law already gives you:

  • Under the Consumer Contracts Regulations 2013 you have 14 days from the day after delivery to change your mind and cancel, and a further 14 days to send the goods back. Our trial is longer and covers used items, so in practice it is the more generous route, but the statutory right is always there.
  • Under the Consumer Rights Act 2015 you have 30 days from delivery to reject goods that are faulty, not as described, or not fit for purpose, and claim a full refund. After 30 days and up to six months you can ask for a repair or replacement, and a refund if that fails.
  • Nothing written in this policy limits your statutory rights.

The 25-Year Craft Warranty

If the pan itself fails in normal home cooking within 25 years of purchase, we replace it. Free.

Covered: warping, cracking, splitting, a handle working loose, or any structural failure of the pan under normal domestic use.

Not covered: the ordinary cosmetic marks and discolouration that every honest pan picks up with use, and damage caused by misuse, accident, or use in a commercial kitchen.

To claim, email support@sundaycookware.com with your order number and a photo of the problem. We do not need the receipt if you ordered from us. We will not ask you to pay for the replacement or its delivery. We may ask you to send the failed pan back, at our cost, so we can learn from it.

Questions

Everything above is handled by a person, not a ticket system. Email support@sundaycookware.com and we answer in plain English, normally within one working day.